Customer Service Compliance Representative
Company Name:
Foley Carrier Services
Customer Service Compliance Representative
_Company Overview_
Foley Carrier Services is an industry leader in the 3
billion dollar trucking industry. We are a national firm specializing in providing products and services in helping trucking companies meet their regulatory (Department of Transportation & Federal Motor Carrier Safety Administration) requirements and receivables management needs. Foley is a full service provider in the trucking industry providing a full suite of back office services such as invoice factoring, fuel discount programs, fuel tax filing service and employment background checks - all designed to keep our clients on the road. Due to our steady and consistent growth, we have the following open position.
_Position Description_
As a Customer Service Representative, you will help us provide exemplary service to our more than 42,000 customers. You will be responsible for daily interactions with customers as well as organizing and maintaining records. In this highly focused customer service position, you will be responsible for the order entry and trouble shooting of all new accounts.
_Duties and Responsibilities_
Provides effective and engaged customer service via phone, web-chat, and email correspondence
Perform timely execution of scheduled assignments and manage time effectively
Maintain understanding of core product knowledge and be prepared to suggest additional sales
Provide detailed documentation of activities relevant to resolutions
Comply with standard operating practices and scheduled requirements
_Requirements_
1-2 years' relevant experience in customer services, data entry or sales
Must demonstrate accurate, fast, data entry skills
Must possess great attention to detail and thoroughness
Ability to multi-task and problem solve
Ability to adapt communication style to the targeted audience
Strong interpersonal, verbal and communication skills a must
Experience working with multiple products and services
Confident and polished phone prospecting skills required
Ability to work independently
Foley Carrier Services is an equal opportunity employer offering a very competitive benefits package and free parking. We offer an extensive training program; simply bring your drive and ambition. If you are looking for a career opportunity, please apply.
Location: Hartford, CT
Job Code: 108
# of openings: 1Estimated Salary: $20 to $28 per hour based on qualifications.
Foley Carrier Services
Customer Service Compliance Representative
_Company Overview_
Foley Carrier Services is an industry leader in the 3
billion dollar trucking industry. We are a national firm specializing in providing products and services in helping trucking companies meet their regulatory (Department of Transportation & Federal Motor Carrier Safety Administration) requirements and receivables management needs. Foley is a full service provider in the trucking industry providing a full suite of back office services such as invoice factoring, fuel discount programs, fuel tax filing service and employment background checks - all designed to keep our clients on the road. Due to our steady and consistent growth, we have the following open position.
_Position Description_
As a Customer Service Representative, you will help us provide exemplary service to our more than 42,000 customers. You will be responsible for daily interactions with customers as well as organizing and maintaining records. In this highly focused customer service position, you will be responsible for the order entry and trouble shooting of all new accounts.
_Duties and Responsibilities_
Provides effective and engaged customer service via phone, web-chat, and email correspondence
Perform timely execution of scheduled assignments and manage time effectively
Maintain understanding of core product knowledge and be prepared to suggest additional sales
Provide detailed documentation of activities relevant to resolutions
Comply with standard operating practices and scheduled requirements
_Requirements_
1-2 years' relevant experience in customer services, data entry or sales
Must demonstrate accurate, fast, data entry skills
Must possess great attention to detail and thoroughness
Ability to multi-task and problem solve
Ability to adapt communication style to the targeted audience
Strong interpersonal, verbal and communication skills a must
Experience working with multiple products and services
Confident and polished phone prospecting skills required
Ability to work independently
Foley Carrier Services is an equal opportunity employer offering a very competitive benefits package and free parking. We offer an extensive training program; simply bring your drive and ambition. If you are looking for a career opportunity, please apply.
Location: Hartford, CT
Job Code: 108
# of openings: 1Estimated Salary: $20 to $28 per hour based on qualifications.
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