Cisco Call Center Expert, CTI-CCIE Level Work (cert not a requirement)
Company Name:
Arrow Electronics
Our thanks for your interest. Please feel free to contact us if you have any further questions regarding this role or our services in general
This role is for the consulting division of Arrow--a global distribution company. We support several major OEMs and numerous VARs
This particular role is for the residency practice of one of those VARs. Residency projects are more than staff augmentation roles; involving truly consultative solutions, knowledge transfer, playing critical roles in migrations/upgrades and so forth.
A good place for those with both technical and client facing skills
The dashboard for this one is:
Duration 1 year
Location: Hartford CT
Start: ASAP as of 10-15-14
$: Open on terms
Summary: CCIE Call Center level work or equivalent who can take some ownership level functions in this environment. Need expertise in the CTI, ACD and IVR
IT Lead - CTI Agent Desktop
Seeking hands on ownership level skills in project activities listed below for the Enterprise ACD & IVR project. This individual must be a leader and drive meetings, design sessions and solutions.
The scope of the services will include the following:
Primary
Leads and accountable for all aspects of desktop integration including Cisco CTI Screen Pop, Cisco Agent desktop and all other Call Center applications (install, configure, change management, support testing activities, implement, support and engage from design through initiation and delivery)
Ownership of a Proof of Concept which entails CTI/Desktop/Desktop Application Integration
Collaborates/leads team members/associated groups
Responsible for the desktop coordination of the end-to-end performance and integration testing (vendor interface)
Other
Coordinate the build of all project environments
Provide input to both operations and implementation teams
Validate system configurations and create support matrixes
Coordinates and directs the activities of build team according to the priorities set by the plan.
Senior point of escalation, including proactive efforts
Develops, defines and coordinate execution of technical build schedule, activities and deliverables.
Manages risks, issues/problems, and activity progress to ensure goals are achieved. Aid with resolution.
Accountable for vendor/sub vendor issues.
Documentation and UAT
Performs additional related duties as assigned.
Some travel in the local area (driving distance) and ability to work disparate teams is important
Requirements:
Strong Cisco CTI experience along with desktop integration, leading large technical build efforts involving real time systems, COTS applications, custom applications and interfaces.
Expertise is required in build coordination, build tracking (metrics) and reporting.
Strong analytical and problem solving skills.
A Bachelor's degree is required, preferably in Information Technology, Electrical Engineering, Business or closely related disciplines.
Minimum 10 years of experience in an IT related environment
Minimum 5 years of experience in technical infrastructure disciplines
Proven track record in large scale lT integration projects
Experience Preferred:
Cisco CTI Solutions
Cisco Call Center Technologies
Windows Desktop XP and Windows 7 including IE
IVR Technologies
SaaS based Call Center and Telephony solutions
Networking Technologies
AEI (application Enterprise Integration) technologies
Telephony Infrastructure
Implementation Planning
Test Environments
Integration Testing
A Plus
Windows Server / VMWare
Citrix / Provisioning
Oracle Database / RAC / EBS
Oracle Methods
Security technology
HP Quality Center
HA onsite & Disaster recovery / facility failover configuration
Thanks for your interest. We look forward to hearing from you.
Arrow
Arrow helps the world's best technology companies think Five Years Out, working together to innovate the next big thing, after the next big thing. We are a global provider of technology products, services and solutions, with 2013 sales of $21.4 billion. Our team includes 16,000 employees worldwide across more than 460 locations in 58 countries.
Five Years Out is the tangible future and the people who live and work there know that new technologies, new materials, new ideas and new electronics will make life not only different, but better. Not just cheaper, but smarter. Not just easier, but more inspired.
Are you Five Years Out? Then you'll want to be working with us.
Arrow Electronics, Inc. is an equal opportunity employer. Arrow Electronics, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please refer to our Hiring Process & Accommodations Request Instructions on our Career Site to let us know the nature of your request and your contact information.
VEVRAA Federal Contractor Request Priority Protected Veteran ReferralEOE Minorities/Females/Protected Veterans/DisabledContact Email:Estimated Salary: $20 to $28 per hour based on qualifications.
Arrow Electronics
Our thanks for your interest. Please feel free to contact us if you have any further questions regarding this role or our services in general
This role is for the consulting division of Arrow--a global distribution company. We support several major OEMs and numerous VARs
This particular role is for the residency practice of one of those VARs. Residency projects are more than staff augmentation roles; involving truly consultative solutions, knowledge transfer, playing critical roles in migrations/upgrades and so forth.
A good place for those with both technical and client facing skills
The dashboard for this one is:
Duration 1 year
Location: Hartford CT
Start: ASAP as of 10-15-14
$: Open on terms
Summary: CCIE Call Center level work or equivalent who can take some ownership level functions in this environment. Need expertise in the CTI, ACD and IVR
IT Lead - CTI Agent Desktop
Seeking hands on ownership level skills in project activities listed below for the Enterprise ACD & IVR project. This individual must be a leader and drive meetings, design sessions and solutions.
The scope of the services will include the following:
Primary
Leads and accountable for all aspects of desktop integration including Cisco CTI Screen Pop, Cisco Agent desktop and all other Call Center applications (install, configure, change management, support testing activities, implement, support and engage from design through initiation and delivery)
Ownership of a Proof of Concept which entails CTI/Desktop/Desktop Application Integration
Collaborates/leads team members/associated groups
Responsible for the desktop coordination of the end-to-end performance and integration testing (vendor interface)
Other
Coordinate the build of all project environments
Provide input to both operations and implementation teams
Validate system configurations and create support matrixes
Coordinates and directs the activities of build team according to the priorities set by the plan.
Senior point of escalation, including proactive efforts
Develops, defines and coordinate execution of technical build schedule, activities and deliverables.
Manages risks, issues/problems, and activity progress to ensure goals are achieved. Aid with resolution.
Accountable for vendor/sub vendor issues.
Documentation and UAT
Performs additional related duties as assigned.
Some travel in the local area (driving distance) and ability to work disparate teams is important
Requirements:
Strong Cisco CTI experience along with desktop integration, leading large technical build efforts involving real time systems, COTS applications, custom applications and interfaces.
Expertise is required in build coordination, build tracking (metrics) and reporting.
Strong analytical and problem solving skills.
A Bachelor's degree is required, preferably in Information Technology, Electrical Engineering, Business or closely related disciplines.
Minimum 10 years of experience in an IT related environment
Minimum 5 years of experience in technical infrastructure disciplines
Proven track record in large scale lT integration projects
Experience Preferred:
Cisco CTI Solutions
Cisco Call Center Technologies
Windows Desktop XP and Windows 7 including IE
IVR Technologies
SaaS based Call Center and Telephony solutions
Networking Technologies
AEI (application Enterprise Integration) technologies
Telephony Infrastructure
Implementation Planning
Test Environments
Integration Testing
A Plus
Windows Server / VMWare
Citrix / Provisioning
Oracle Database / RAC / EBS
Oracle Methods
Security technology
HP Quality Center
HA onsite & Disaster recovery / facility failover configuration
Thanks for your interest. We look forward to hearing from you.
Arrow
Arrow helps the world's best technology companies think Five Years Out, working together to innovate the next big thing, after the next big thing. We are a global provider of technology products, services and solutions, with 2013 sales of $21.4 billion. Our team includes 16,000 employees worldwide across more than 460 locations in 58 countries.
Five Years Out is the tangible future and the people who live and work there know that new technologies, new materials, new ideas and new electronics will make life not only different, but better. Not just cheaper, but smarter. Not just easier, but more inspired.
Are you Five Years Out? Then you'll want to be working with us.
Arrow Electronics, Inc. is an equal opportunity employer. Arrow Electronics, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please refer to our Hiring Process & Accommodations Request Instructions on our Career Site to let us know the nature of your request and your contact information.
VEVRAA Federal Contractor Request Priority Protected Veteran ReferralEOE Minorities/Females/Protected Veterans/DisabledContact Email:Estimated Salary: $20 to $28 per hour based on qualifications.
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