Technical Support Specialist
Insight Global is seeking a Technical Support Lead for a leading company in the payment processing industry.
The Technical Support Specialist serves as a communication bridge between Merchants and the Support team and provides superior customer service 100% of the time.
The Technical Support Specialist is an integral part of the support team and builds a positive rapport with Merchants to create trust and gain respect.
The specialist coordinates and resolves all technical service-related issues such as software integration and test transactions.
Merchant Services experience preferred Payment Processing experience HUGE plus 5
years of experience working in a forward facing, customer support role doing technical support Hardware Technical Support Experience Ability to build rapport quickly and to adapt/respond to different Merchant needs.
Familiarity with business ERP and CRM systems and practices Excellent written and verbal communication skills Desire to take personal responsibility to complete tasks and solve problems 3 days of the week work from 8am to 5pm; 2 days out of the week, work from 10 am to 7 pm.
Recommended Skills Customer Service Merchant Services Payment Processing Problem Solving Systems Integration Technical Support Estimated Salary: $20 to $28 per hour based on qualifications.
The Technical Support Specialist serves as a communication bridge between Merchants and the Support team and provides superior customer service 100% of the time.
The Technical Support Specialist is an integral part of the support team and builds a positive rapport with Merchants to create trust and gain respect.
The specialist coordinates and resolves all technical service-related issues such as software integration and test transactions.
Merchant Services experience preferred Payment Processing experience HUGE plus 5
years of experience working in a forward facing, customer support role doing technical support Hardware Technical Support Experience Ability to build rapport quickly and to adapt/respond to different Merchant needs.
Familiarity with business ERP and CRM systems and practices Excellent written and verbal communication skills Desire to take personal responsibility to complete tasks and solve problems 3 days of the week work from 8am to 5pm; 2 days out of the week, work from 10 am to 7 pm.
Recommended Skills Customer Service Merchant Services Payment Processing Problem Solving Systems Integration Technical Support Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
