Experience Design (XD) Research Director
Who Are We?Taking care of our customers, our communities and each other.
That's the Travelers Promise.
By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.
Join us to discover a culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
Job CategoryTechnologyCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range$124,300.
00 - $205,100.
00Target Openings1What Is the Opportunity?A Research Director will create and deliver best-in-class experiences in Personal Insurance by leading a team that deeply understands our customers, agents, employees, and partners behaviors and needs.
They will generate insights and turn them into actionable design and product decisions that impact our products, strategies, and solutions.
A Research Director works inside of and outside of projects to optimize the experience across various mediums and channels (internal and external facing platforms, software, voice, etc.
) and partner with key design, product management, engineering, and business stakeholders.
The size of projects within this job family ranges from small enhancements to new ecosystem experience, and large-scale research initiatives.
The successful candidate must be an expert researcher who can generate and socialize insights directly with senior leaders in our business.
The Research Director is responsible for leading and growing our research team.
They persistently look for new research practices, customer and user trends to help their team deliver optimized experiences.
They set standards for research and ensure best practices are being used appropriately.
As part of a small but growing team of 15 XD professionals, they play a strategic role in the success of the team and in expanding the impact of Experience Design in Personal Insurance.
The role also requires a proven track record of building and managing high-performing teams.
What Will You Do? Provide strategic vision and direction for the user research team, aligning research efforts with business objectives and product roadmaps Communicate strategic direction and coordinate the work of individuals and teams, ensuring the collection, analysis, prioritization, and application of research.
Champion the user's voice within the organization, advocating for user-centric design principles and user-driven decision making.
Oversee multiple research projects simultaneously, ensuring timelines, quality and deliverables are met on time and within scope.
Initiate and facilitate collaboration with various stakeholders (i.
e.
, end users, other business and technology functions, and outside partners) to inform strategy and objectives through a human-centered approach that leverages research-based insights, experimentation, and data-informed decision making.
Identify, evaluate, and guide adoption of new and improved tools, methods, and processes.
Develop key performance indicators (KPIs) to assess the impact of research efforts and drive continuous improvements.
Present research findings and insights in a clear, compelling manner to stakeholders at various levels within the organization.
Coach and mentor research staff, to enable their advancement, while leading team and practice development, grow leadership capacity.
Set performance goals, provide ongoing feedback, and conduct standard performance reviews for the research team.
Participate in recruiting and hiring activities to expand the research team, attracting top talent with diverse skill sets.
Perform other duties as assigned.
What Will Our Ideal Candidate Have? Experience in a related field, such as HCI, VCD, Service Design, Anthropology, etc.
Ten years of related experience.
Two years of leadership experience (formal management or other) leading research teams Proficiency in a wide range of qualitative and quantitative research such as:
Ethnographic research, usability testing, data analysis and analytics and surveys.
Demonstrated ability to inspire and guide a strong team, fostering a positive, collaborative and inclusive environment.
Strong ability to present and communicate with diverse stakeholders.
Excellent collaboration and facilitation skills.
Proven experience collaborating with cross-functional teams.
Understanding of business goals and the ability to align research efforts with broader organization objectives.
Highly proficient verbal and written communication skills, with the ability to articulate complex research findings What is a Must Have? Bachelor's degree or its equivalent in work experience.
Eight years of related experience.
What Is in It for You? Health Insurance:
Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
Retirement:
Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off:
Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program:
The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals.
In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs.
Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement:
We have a deep commitment to the communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment PracticesTravelers is an equal opportunity employer.
We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.
We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http:
//careers.
travelers.
com/life-at-travelers/benefits/.
Recommended Skills Business Planning Coaching And Mentoring Data Analysis Decision Making Experimentation Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
That's the Travelers Promise.
By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.
Join us to discover a culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
Job CategoryTechnologyCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range$124,300.
00 - $205,100.
00Target Openings1What Is the Opportunity?A Research Director will create and deliver best-in-class experiences in Personal Insurance by leading a team that deeply understands our customers, agents, employees, and partners behaviors and needs.
They will generate insights and turn them into actionable design and product decisions that impact our products, strategies, and solutions.
A Research Director works inside of and outside of projects to optimize the experience across various mediums and channels (internal and external facing platforms, software, voice, etc.
) and partner with key design, product management, engineering, and business stakeholders.
The size of projects within this job family ranges from small enhancements to new ecosystem experience, and large-scale research initiatives.
The successful candidate must be an expert researcher who can generate and socialize insights directly with senior leaders in our business.
The Research Director is responsible for leading and growing our research team.
They persistently look for new research practices, customer and user trends to help their team deliver optimized experiences.
They set standards for research and ensure best practices are being used appropriately.
As part of a small but growing team of 15 XD professionals, they play a strategic role in the success of the team and in expanding the impact of Experience Design in Personal Insurance.
The role also requires a proven track record of building and managing high-performing teams.
What Will You Do? Provide strategic vision and direction for the user research team, aligning research efforts with business objectives and product roadmaps Communicate strategic direction and coordinate the work of individuals and teams, ensuring the collection, analysis, prioritization, and application of research.
Champion the user's voice within the organization, advocating for user-centric design principles and user-driven decision making.
Oversee multiple research projects simultaneously, ensuring timelines, quality and deliverables are met on time and within scope.
Initiate and facilitate collaboration with various stakeholders (i.
e.
, end users, other business and technology functions, and outside partners) to inform strategy and objectives through a human-centered approach that leverages research-based insights, experimentation, and data-informed decision making.
Identify, evaluate, and guide adoption of new and improved tools, methods, and processes.
Develop key performance indicators (KPIs) to assess the impact of research efforts and drive continuous improvements.
Present research findings and insights in a clear, compelling manner to stakeholders at various levels within the organization.
Coach and mentor research staff, to enable their advancement, while leading team and practice development, grow leadership capacity.
Set performance goals, provide ongoing feedback, and conduct standard performance reviews for the research team.
Participate in recruiting and hiring activities to expand the research team, attracting top talent with diverse skill sets.
Perform other duties as assigned.
What Will Our Ideal Candidate Have? Experience in a related field, such as HCI, VCD, Service Design, Anthropology, etc.
Ten years of related experience.
Two years of leadership experience (formal management or other) leading research teams Proficiency in a wide range of qualitative and quantitative research such as:
Ethnographic research, usability testing, data analysis and analytics and surveys.
Demonstrated ability to inspire and guide a strong team, fostering a positive, collaborative and inclusive environment.
Strong ability to present and communicate with diverse stakeholders.
Excellent collaboration and facilitation skills.
Proven experience collaborating with cross-functional teams.
Understanding of business goals and the ability to align research efforts with broader organization objectives.
Highly proficient verbal and written communication skills, with the ability to articulate complex research findings What is a Must Have? Bachelor's degree or its equivalent in work experience.
Eight years of related experience.
What Is in It for You? Health Insurance:
Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
Retirement:
Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off:
Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program:
The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals.
In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs.
Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement:
We have a deep commitment to the communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment PracticesTravelers is an equal opportunity employer.
We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.
We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http:
//careers.
travelers.
com/life-at-travelers/benefits/.
Recommended Skills Business Planning Coaching And Mentoring Data Analysis Decision Making Experimentation Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
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