Senior Experience Design Lead, Innovation
Who Are We?Taking care of our customers, our communities and each other.
That's the Travelers Promise.
By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.
Join us to discover a culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
Job CategoryTechnologyCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range$109,000.
00 - $179,800.
00Target Openings1What Is the Opportunity?Travelers' Innovation Experience Design (XD) team creates solutions to ensure best-in-class experiences for our customers and partners.
As a Senior Experience Design Lead, Innovation, you will lead the discovery and implementation of elegant and engaging solutions resulting in unified, inclusive, and valuable experiences.
With support and strategic direction from XD leadership, you will collaborate with design strategists, product managers, engineers, business stakeholders, and deliver solutions that fulfill on key customer experience and business goals.
You will help to grow and advance the XD discipline by advocating for human-centered design practices and building strong partnerships within cross-functional teams.
Responsibilities:
Providing domain-specific expertise and XD leadership for new venture design initiatives, while supporting product and strategy, identifying/mitigating risks, and informing decision-making for the organization.
Leading the design of solutions for products and services by defining, creating, and improving concepts, and experiences.
Owning the entire lifecycle of XD design and development throughout scoping, ideation, prioritization, development, testing and quality assurance.
Shaping design strategies for products by guiding collaborative activities and efforts to create experience goals, journey maps, information architecture, scenarios, personas, interactions, content, etc.
) Setting design objectives, principles, and standards to inform work through research-based insights and design exploration.
Applying design methods to deliver assets including use cases, personas, user goals, journey maps, information architecture, interactions, content, visuals, wireframes, early phase prototypes, minimal viable brands, websites, and high-fidelity initial offerings, etc.
Striving to discover fresh insights and leverage them to drive design direction or improve existing experiences.
Communicating design direction and rationale, solicit feedback, and lead prioritization and application.
Collaborating with strategists on the creation of design objectives, principles, and standards for emergent brands and offerings.
Participating in research, from interviews to usability testing, to iterative concept testing Identifying opportunities to inform and improving design through research and testing; analyzing and evaluating the usability of solutions, and concepts.
Translating design and customer insights into actionable product improvements.
Identifying and influencing the adoption of new and improved tools, methods, and processes.
Guiding and mentoring others to support their advancement, leading and taking part in team and practice development, growing leadership capacity, and helping to attract high quality talent to the XD practice.
Qualifications:
Team player, committed to helping colleagues and accomplishing shared goals.
Ready to deliver on complex offerings balancing the needs of multiple users, ecosystem stakeholders and internal teams while ensuring your engineering partners have clear priorities and are enabled to succeed.
Experience in a related field, such as HCI, VCD, Service Design, etc.
Demonstrated exceptional visual and interaction design skills based on accessibility and industry best practices.
Advanced fluency in Figma, or other wireframing, prototyping, and user interface tools Excellent storytelling, presentation, communication, and stakeholder management skills Nice to have:
Experience implementing designs and collaborating with agile development teams.
HTML5, CSS3 and build tools.
Familiarity with node.
js, express, Vue.
js, or react, etc.
What is a Must Have? Bachelor's degree or its equivalent in work experience.
Six years of related experience.
What Is in It for You? Health Insurance:
Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
Retirement:
Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off:
Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program:
The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals.
In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs.
Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement:
We have a deep commitment to the communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment PracticesTravelers is an equal opportunity employer.
We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.
We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http:
//careers.
travelers.
com/life-at-travelers/benefits/.
Recommended Skills Agile Methodology Build Tools Css Coaching And Mentoring Communication Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
That's the Travelers Promise.
By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.
Join us to discover a culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
Job CategoryTechnologyCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range$109,000.
00 - $179,800.
00Target Openings1What Is the Opportunity?Travelers' Innovation Experience Design (XD) team creates solutions to ensure best-in-class experiences for our customers and partners.
As a Senior Experience Design Lead, Innovation, you will lead the discovery and implementation of elegant and engaging solutions resulting in unified, inclusive, and valuable experiences.
With support and strategic direction from XD leadership, you will collaborate with design strategists, product managers, engineers, business stakeholders, and deliver solutions that fulfill on key customer experience and business goals.
You will help to grow and advance the XD discipline by advocating for human-centered design practices and building strong partnerships within cross-functional teams.
Responsibilities:
Providing domain-specific expertise and XD leadership for new venture design initiatives, while supporting product and strategy, identifying/mitigating risks, and informing decision-making for the organization.
Leading the design of solutions for products and services by defining, creating, and improving concepts, and experiences.
Owning the entire lifecycle of XD design and development throughout scoping, ideation, prioritization, development, testing and quality assurance.
Shaping design strategies for products by guiding collaborative activities and efforts to create experience goals, journey maps, information architecture, scenarios, personas, interactions, content, etc.
) Setting design objectives, principles, and standards to inform work through research-based insights and design exploration.
Applying design methods to deliver assets including use cases, personas, user goals, journey maps, information architecture, interactions, content, visuals, wireframes, early phase prototypes, minimal viable brands, websites, and high-fidelity initial offerings, etc.
Striving to discover fresh insights and leverage them to drive design direction or improve existing experiences.
Communicating design direction and rationale, solicit feedback, and lead prioritization and application.
Collaborating with strategists on the creation of design objectives, principles, and standards for emergent brands and offerings.
Participating in research, from interviews to usability testing, to iterative concept testing Identifying opportunities to inform and improving design through research and testing; analyzing and evaluating the usability of solutions, and concepts.
Translating design and customer insights into actionable product improvements.
Identifying and influencing the adoption of new and improved tools, methods, and processes.
Guiding and mentoring others to support their advancement, leading and taking part in team and practice development, growing leadership capacity, and helping to attract high quality talent to the XD practice.
Qualifications:
Team player, committed to helping colleagues and accomplishing shared goals.
Ready to deliver on complex offerings balancing the needs of multiple users, ecosystem stakeholders and internal teams while ensuring your engineering partners have clear priorities and are enabled to succeed.
Experience in a related field, such as HCI, VCD, Service Design, etc.
Demonstrated exceptional visual and interaction design skills based on accessibility and industry best practices.
Advanced fluency in Figma, or other wireframing, prototyping, and user interface tools Excellent storytelling, presentation, communication, and stakeholder management skills Nice to have:
Experience implementing designs and collaborating with agile development teams.
HTML5, CSS3 and build tools.
Familiarity with node.
js, express, Vue.
js, or react, etc.
What is a Must Have? Bachelor's degree or its equivalent in work experience.
Six years of related experience.
What Is in It for You? Health Insurance:
Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
Retirement:
Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off:
Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program:
The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals.
In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs.
Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement:
We have a deep commitment to the communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment PracticesTravelers is an equal opportunity employer.
We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.
We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http:
//careers.
travelers.
com/life-at-travelers/benefits/.
Recommended Skills Agile Methodology Build Tools Css Coaching And Mentoring Communication Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
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