Help Desk Analyst
Required Skills:
The candidate must have the following skills or
Experience:
Bachelor of Science in Information Technology or related fieldMinimum 3 years IT support experience and knowledge of Help Desk processes and procedures.
Minimum 3 years of experience working in IT Help Desk support environment.
Working knowledge of System Center Service Manager or other enterprise ticketing systems alike.
Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support.
Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc.
a must.
Proficient with the following technologies:
Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.
Help Desk Analyst Recommended Skills Active Directory Group Customer Service Dns Dynamic Host Configuration Protocol Help Desk Itil Estimated Salary: $20 to $28 per hour based on qualifications.
The candidate must have the following skills or
Experience:
Bachelor of Science in Information Technology or related fieldMinimum 3 years IT support experience and knowledge of Help Desk processes and procedures.
Minimum 3 years of experience working in IT Help Desk support environment.
Working knowledge of System Center Service Manager or other enterprise ticketing systems alike.
Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support.
Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc.
a must.
Proficient with the following technologies:
Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.
Help Desk Analyst Recommended Skills Active Directory Group Customer Service Dns Dynamic Host Configuration Protocol Help Desk Itil Estimated Salary: $20 to $28 per hour based on qualifications.
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