Shelter Support Staff Customer Service & Call Center - Hartford, CT at Geebo

Shelter Support Staff

3.
9 Hartford, CT Hartford, CT Part-time Part-time Overview:
Location:
Marshall House Family Shelter (Hartford, CT) Status:
Part-time Positions Available First Shifts (7:
00 am - 3:
00 pm) Availalble:
Friday, Saturday, & Sunday Second Shifts (3:
00 pm - 11:
00 pm) Available:
Thursday, Friday, & Sunday Third Shifts (11:
00 pm - 7:
00 am) Available:
Thursday https:
//easternusa.
salvationarmy.
org/southern-new-england/provide-housing/ Provide daily supervision, reporting, and support services to clients in a low barrier residential facility that promotes a Housing First philosophy.
Facilitate an environment conducive to enhancing positive morale and stabilization by ensuring the security and safety of the facility, maintaining appropriate records, and support clients in achieving goals outlined in their housing plans.
Responsibilities:
Serve as the first point of contact to triage requests for emergency shelter.
Use shelter diversion techniques to assist households in self-resolving their housing crisis throughout their stay.
Prepare and complete intake packages for households unable to be diverted at entrance.
Prepare rooms for clients and facilitate sleeping arrangements and storage of personal items.
Review policies and guidelines with clients at time of entrance.
Ensure clients are complying with program guidelines and procedures.
Deliver services with safety, respect, and effectiveness.
Assess client needs and offer assistance in housing and other goals outlined in the household's housing plan.
Attend mandatory trainings and staff meetings.
Maintain order and assist in keeping all assigned areas clean and free of hazards.
Perform daily meal and occupancy counts.
Perform daily safety checks.
Receive and put away donations.
Assist in meal preparation, room cleanings, and house laundry.
Complete all agency logs and incident reports in a timely manner.
Provide immediate and professional response to any security/safety emergency or disturbance within or immediately outside facility.
Complete discharge procedures.
Provide coverage for the facility by monitoring the doors and answering the phone.
Report to all scheduled shifts on time.
Qualifications:
Fluency in the English language is required.
Spanish speaking ability preferred.
High School Diploma/GED required.
Must be able to work holidays.
Experience working with at-risk populations and/or person experiencing homelessness preferred.
Sensitivity to cultural and socioeconomic characteristics of population served.
Commitment to empowering others to solve their own problems.
Ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
Ability to work collaboratively with others.
Ability to work in a fast-paced environment and must work well under pressure.
Committed to working with the homeless population.
Ability to maintain confidentiality in all aspects of the work environment.
Basic computer knowledge of Microsoft Office.
Must be empathetic and caring.
Benefits of Working for The Salvation Army:
Part-time employees who work at least 20 hours per week are eligible for voluntary term life insurance, short term disability coverage, supplemental insurance coverage options, employer-funded pension plan, and paid absence time.
The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.
Its message is based on the Bible.
Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
An Equal Opportunity/Affirmative Action Employer:
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.
.
Estimated Salary: $20 to $28 per hour based on qualifications.

Don't Be a Victim of Fraud

  • Electronic Scams
  • Home-based jobs
  • Fake Rentals
  • Bad Buyers
  • Non-Existent Merchandise
  • Secondhand Items
  • More...

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.