Member Service Representative
Police Credit Union of CT Police Credit Union of CT Hartford, CT Hartford, CT Full-time Full-time $18 - $20 an hour $18 - $20 an hour 3 days ago 3 days ago 3 days ago Police Credit Union of CT Position Description Title:
Member Service Representative Reports to:
Branch Manager Classification:
Non-Exempt Supervises:
N/A Date:
2/15/2024 Purpose Performs a variety of functions that includes but not limited to:
teller, account opening, clerical duties and member service.
Must possess knowledge of credit union philosophy, organization, bylaws and operational procedures so as to answer questions of a general nature.
Primary Duties and Responsibilities 1.
Present to members a pleasant personality and a neat appearance when transacting with them.
Assist members with all teller duties including but not limited to deposits, withdrawals, payments, sales, and demonstrate an understanding of all the credit union's products and services.
2.
Operates computer terminal for transactions, member status or to input information.
3.
At close of business, will balance cash and summarize daily activity.
4.
Assist members in opening and closing of accounts or making changes to existing accounts.
Will learn to use operational issues as opportunities to cross-sell credit union services.
5.
Provide routine information concerning the credit union services or policy.
This includes:
what the credit union is; eligibility for membership and how to apply; types of accounts available; loan policy; interest rates; payroll deductions and direct deposit information, etc.
6.
Handle loan applications and payoffs.
7.
Provide monetary instruments as requested and maintain records, using knowledge of BSA and OFAC requirements.
If no experience with BSA, AML and OFAC must learn policies within 30 days.
8.
Complete and forward all members payroll changes.
9.
Process returned (no forwarding address) mail and conform to Red Flag procedures.
10.
Provide members with loan applications and other documents as required.
11.
Attend educational seminars to develop skills necessary to fulfill job responsibilities.
12.
Make recommendations for improvements in efficiency in office operations.
13.
Train as lending backup (must have or be able to obtain an NMLS number) 14.
Any other duties that supervisor deems appropriate.
There are special aspects to financial services for first responders, and a competent MSR will learn the ins and outs of their payroll process, their borrowing needs, and how to solve common problems for these members.
A creative mind is preferred, along with a can-do attitude that will allow the MSR to help create a positive, professional, and enthusiastic image for everyone who visits the credit union.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Experience level:
2 years Schedule:
8 hour shift Monday to Friday
Experience:
Banking:
1 year (Required) Customer service:
1 year (Required) Cash handling:
1 year (Required) Ability to Relocate:
Hartford, CT 06103:
Relocate before starting work (Required) Work Location:
In person Title:
Member Service Representative.
Estimated Salary: $20 to $28 per hour based on qualifications.
Member Service Representative Reports to:
Branch Manager Classification:
Non-Exempt Supervises:
N/A Date:
2/15/2024 Purpose Performs a variety of functions that includes but not limited to:
teller, account opening, clerical duties and member service.
Must possess knowledge of credit union philosophy, organization, bylaws and operational procedures so as to answer questions of a general nature.
Primary Duties and Responsibilities 1.
Present to members a pleasant personality and a neat appearance when transacting with them.
Assist members with all teller duties including but not limited to deposits, withdrawals, payments, sales, and demonstrate an understanding of all the credit union's products and services.
2.
Operates computer terminal for transactions, member status or to input information.
3.
At close of business, will balance cash and summarize daily activity.
4.
Assist members in opening and closing of accounts or making changes to existing accounts.
Will learn to use operational issues as opportunities to cross-sell credit union services.
5.
Provide routine information concerning the credit union services or policy.
This includes:
what the credit union is; eligibility for membership and how to apply; types of accounts available; loan policy; interest rates; payroll deductions and direct deposit information, etc.
6.
Handle loan applications and payoffs.
7.
Provide monetary instruments as requested and maintain records, using knowledge of BSA and OFAC requirements.
If no experience with BSA, AML and OFAC must learn policies within 30 days.
8.
Complete and forward all members payroll changes.
9.
Process returned (no forwarding address) mail and conform to Red Flag procedures.
10.
Provide members with loan applications and other documents as required.
11.
Attend educational seminars to develop skills necessary to fulfill job responsibilities.
12.
Make recommendations for improvements in efficiency in office operations.
13.
Train as lending backup (must have or be able to obtain an NMLS number) 14.
Any other duties that supervisor deems appropriate.
There are special aspects to financial services for first responders, and a competent MSR will learn the ins and outs of their payroll process, their borrowing needs, and how to solve common problems for these members.
A creative mind is preferred, along with a can-do attitude that will allow the MSR to help create a positive, professional, and enthusiastic image for everyone who visits the credit union.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Experience level:
2 years Schedule:
8 hour shift Monday to Friday
Experience:
Banking:
1 year (Required) Customer service:
1 year (Required) Cash handling:
1 year (Required) Ability to Relocate:
Hartford, CT 06103:
Relocate before starting work (Required) Work Location:
In person Title:
Member Service Representative.
Estimated Salary: $20 to $28 per hour based on qualifications.
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