Customer Service Representative - CL&P Energy Choice Program

Company Name:
NY Marketing Firm, LLC
NY Marketing Firm is currently hiring entry level individuals with a marketing and customer care background for the
customer service
Representative position for our office located in Hartford,
. We market for large Fortune 500 companies. We specialize in dealing with customers on behalf of these companies to help them keep their existing customers happy and acquire new customers as well.
Our marketing techniques cater to their needs by speaking directly to our clients and providing them with immediate results. This overall marketing approach enhances client brand loyalty, which translates into increased revenues and success, creating a positive long lasting impression.
What we are looking for is:
- Working with customer service manager to ensure proper customer service is being delivered
- Consulting with customers about their product or service needs or their wants.
- Analyze what the customer says they want and need then tailor it to what our firm offers
- Investigate what products and
the customer will need even if they may not know what they need
- Probing as to what they want and present what they feel they may need dependent on their needs and wants
- Middle liaison between the workers (technicians and whoever supplies the products or services) and the customers
This is an Entry-Level position. The right candidate will be provided with the proper training.
If you believe you are the one that we are looking for, please submit your resume!

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